Instant Quote FAQ

Our quoting system currently does not support multiple separate 3D files. You can combine multiple models into one file, or contact us with your files and we will prepare a quote for you.
There is no unit information in a .stl file, so you must tell the system which units you used during modelling or export. The process varies depending on the CAD package, but improperly setting the units will result in large errors in price during the next step.
Depending on the orientation it was modelled in, your part may not preview properly. Not to worry, we will orient your models before production to optimize the 3D printing process.
Try to keep features like thin walls at least 0.8 mm or thicker. If the problem persists, use the 'Ask for help' link in the bottom left of the dialogue.
Some .stl models contain holes or defects which prevent both quoting and 3D printing. Many issues can be fixed by exporting only one solid body from your CAD software; you may have to join intersecting bodies properly. If the problem persists, use the 'Ask for help' link in the bottom left of the dialogue and we can attempt to manually repair the model.
Some materials are more difficult to print and must be manually quoted. Use the 'Ask for help' link in the bottom left of the dialogue, or email us with your model files.
Use Standard for mechanical parts and prototypes. Use High Quality for display pieces or small parts.
Fill describes the solidity of the interior of the model. Use Standard for most prototypes and display pieces. Use Strong for higher strength mechanical components. If you require a solid part, use the 'Ask for help' link in the bottom left of the dialogue, or email us with your model files.
The lead times shown are averages and are not guaranteed for your order. In some cases we can print and ship an order the day after it comes in; select Rush Service and ensure all shipping information is correct. Rush orders are still subject to review after they are placed.
The startup cost is a fixed fee applied to each order to cover the cost of setting up the 3D printers for an order.
We only offer pickup to students and faculty of McMaster University due to our location, and arrange pickup separately for each student order. To qualify for pickup, you must use your McMaster email address when submitting your order.
Once your instant quotation order has been reviewed, you will be receive an email with a link to pay securely via PayPal. You do not need a PayPal account to pay with your credit or debit card, and we have no access to your financial information. Orders submitted via email will be billed using PayPal Invoicing.